FAQ



NUTRITION, ALLERGENS & PRODUCT COMPOSITION

Yes, and no. Please read carefully, especially if you are celiac.

We don't use any gluten-based fillers in our spices or blends. We do test for gluten and validate the results at a third-party laboratory, in addition to maintaining levels at <20ppm for the good majority of our products and ingredients (over 300 of them!).

We currently have 3 products that contain wheat and/or have had a positive result for gluten (Zaatar Jordanian, Zaatar Dukkah Shami & Seven Spices (Lebanese blend)) in the same facility and are sometimes handled on the same production line. Nevertheless, we have strict anti-cross contamination measures in place, which are third party validated throughout the year.

YES. All allergens are always declared. Please read the ingredients list available at the bottom of product description. When on any specific product page, click “Read more” to view the full list of 100% transparent ingredients followed by the allergen declaration statement.

The only allergens that are present in our facility are:

- Mustard

- Sesame

- Wheat/Gluten (only in 3 products - please refer to the gluten-related question above)

- Celery (for our US friends)

If it’s not on the above list, then you’re free and clear!

No. Some companies may use dairy or dairy derivatives as well as some products such as broth and meat bases. We’re 100% vegan and vegetarian friendly.

No. Our products are 100% plant-based. Clean, Natural, Non-GMO, Filler-free, Soy-free, Dairy-free, Nut & Peanut-free, Vegan & Vegetarian friendly. Nothing to avoid here, even our bacon seasonings ;)

No. We're happy to say that all our products are nut and peanut-free. We have very strict anti-cross-contamination measures in place and a nut/peanut-free policy.

No. We're happy to say that our products are soy-free.

Yes, we do!

Click here to view our selection of salt-free products.

We only use additive-free Himalayan or Dead Sea salt, always declare it in the ingredients list and are the only company to declare the % used in the mix as part of our transparency policy! We only use salt when needed and often times use quantities WAY below what’s out there! Just read our ingredient lists and check our nutrition facts tables, you’ll be impressed!

As for low sodium diets, some of our products that do contain salt will still be suitable for your diet. Check the nutrition labels, generally found as a secondary picture for each individual product before you make your decision. Please be diligent, your health comes first to us!

Yes, we do!

Click here to view our selection of sugar-free products.

We only use raw brown sugar or maple sugar, always declare them in the ingredients list and are the only company to declare the % used in the mix as part of our transparency policy! We only use sugar when needed and often times use quantities WAY below what’s out there! Just read our ingredient lists and check our nutrition facts tables, you’ll be impressed!

Check the nutrition labels, generally found as a secondary picture for each individual product.

No, we do not use any kind of fillers in our blends, and they will never be part of our products.

If it’s in the product, it’s because it’s a necessity, and we’ve done our research to procure the cleanest possible natural option out there to achieve the desired outcome and flavour!

Fillers are commonly used in spices and seasonings for various reasons, but primarily to cut costs by increasing the volume, density or weight of the final product. This affects both raw materials, whole (yes, whole too) and ground, as well as premixed seasonings and blends. Cheap salts, sugars, preservatives and other chemicals, wheat and wheat byproducts, other cheap grains, wood chips, synthetic products, olive tree leaves (believe it or not, that’s what is used to adulterate oregano leaves), empty or low quality pepper shells in addition to products like MSG, that not only act to weigh down products, but also compensate for and enhance your perception of flavour. Doesn’t that suck?

Unfortunately, some of these practices are widespread and in some cases, the fillers or adulterated products are hard to distinguish not to mention are undeclared :(

We lab test both our raw materials and finished products at a 3rd party laboratory, validate any claims, and have a reliable network of suppliers of premium raw materials with whom we’ve forged strong relationships over time.

No. None of our products contain monosodium glutamate (MSG), GMOs (genetically modified organisms), artificial colours, flavours, preservatives or similar unwanted ingredients.

Although we do understand the purpose of MSG and how glutamates function, especially when it comes to enhancing taste and flavour as well as exposing our 5th taste, we choose not to go down that route and totally exclude it from our products. Instead of filling our blends with cheaper salt, sugar and flavour enhancers like MSG, which would allow us to drastically cut on costs, we have chosen health first and prefer to stick to our philosophy and mission of delivering clean, easy-to-use and premium quality seasonings right to your doorstep, the whole compromise-free.

Yes. All our spices, herbs and seasonings are GMO-free. We continue our commitment to create value for our customers by developing a wide variety of Non-GMO seasonings.



SPECIAL OFFERS, DISCOUNTS & GIFTS

Yes, we do! Economies of scale? We like them and we pass those savings right back to you!

You can build your own bundle using the CREATE MY BUNDLE tool.

Select any 6 jars to save CAD$15 or any 12 to save CAD$40! *free shipping included

You can try 18 or 24 items for combined discounts! The more you add, the more you save!

Create your A Spice Affair bundle here.

The bundle offer is also available for our Passion d’épices smaller jars, select any 12 and save CAD$15. *free shipping included

Create your Passion d’épices bundle here.

Please note that the discount will be applied automatically at checkout!

Don’t forget to add your 10% welcome discount if this is your first order, it is compatible with our bundle offers!

If you wish to purchase pre-made kits, our team has worked really hard to create bundles that suit various diets, purposes and needs. You can choose from our kits of 6 or 12 for the best possible savings that we offer.

You can sign up to our newsletter at the bottom page of our website or by clicking on the “GET 10% OFF” black banner on the right side of our website and filling in the subscription form.

You will receive a 10% discount welcome code in your mailbox, and then receive a weekly newsletter with exclusive offers, new products announcements and awesome recipes to inspire you in your daily cooking using A Spice Affair blends.

You can also visit our recipe blog to discover some of our delicious and yummiest recipes. Don't forget to snap a pic, tag us and share it for all to see!

See you in the kitchen ;)

Yes, we do! We offer Virtual Gift Cards which are emailed to you and to your loved one. Unfortunately, no physical cards are available and you should not expect to receive one by mail. If you have not received your digital gift card by email, kindly reach out to us and we’ll resend it to the email you used at the time of purchase.

Our gift card are available in denominations of CAD$25.00, CAD$50.00, CAD$100.00, CAD$150.00, CAD$200, CAD$250.

Give the gift of love, passion & great taste now! ♡

Yes, you can!

You can shop on the site at any time, just add the gift cards you want to your cart, then proceed to checkout.

Your recipient will receive an email with a link to their e-gift card, the amount of the gift card and an attached code to use on their order at checkout. You will also receive a delivery confirmation email and a copy of the gift card.

You can add "special instructions for the seller" by writing in the box provided in the cart.

If you want to write a special message, select "Is this a gift?" and start typing your message.

Your recipient will be able to use their card on any product up to the amount written on the card.

The “Required Shipping Date” option is not available for gift cards.

Please follow this guide.



SHIPPING & DELIVERY

Yes*, you can in just a few steps! At checkout, select "Ship to Multiple Addresses."

Please follow this link to our gifting guide for both mobile or desktop users.

*The multiple address shipping does not apply to gift cards.

Please note, when shipping to multiple addresses, you will receive an order confirmation for each individual address in addition to the original order confirmation for the combined (total) order that was placed. The doubled confirmations are just for your record and will be automatically cancelled in our system. Only the second individual order confirmation going to the final destination will be fulfilled by our team and will remain valid in our system.

Yes, of course, we accept pick-ups at our facility :)

Place your order online and at check out, change the “Ship to” option and select “Pick up” as the “Delivery method”.

Our pickup hours are Monday through Friday from 8am to 5pm.

We do not have a showroom and only offer pickup for orders that have been preplaced on our website. Once the order is ready for pickup, you will receive a notification. It usually takes up to 24 hours to be ready.

We can ship anywhere around the world. You can verify the best shipping options while checking out. We use fast and reliable couriers that can reach almost every country.

Please click here to learn more about SHIPPING & DELIVERY

We do our best to package every box with absolute love, care and attention. However, sometimes glass jars break in transport, a thing which is beyond our control. Please don't be mad and give us a chance to make it right for you! Send us a picture of your broken jar immediately upon receipt of your order, full name as well as order number, and we will ship you a free replacement the next business day!

We do our best to pick and pack every box with absolute love, care and attention. However, sometimes humans make errors, as rare as those incidents may be at A Spice Affair! Please email us immediately upon receipt of your order and be sure to include your full name, order number as well as a description of the issue, and one of our team members will arrange to send you a free replacement in addition to arranging the free exchange with you within 1-2 business days!

Yes, you may return the unopened spices for full refund, however we unfortunately do not cover return fees unless otherwise specified.

You may mail the package with the original packing slip inside from the nearest Canada Post in your area. Once, we receive the package, your refund will be processed. Our team can also happily work with you to provide a return label with the cheapest possible courier or postal service.

Learn more about our GUARANTEE, RETURNS & EXCHANGES policies here.

Contact us, it’s always a pleasure to help! You can reach us by phone, email, or chat. Click here for contact information.



CORPORATE & WHOLESALE

Yes, you can, and we thank you for considering us! Whether it's for seasonal gifting or simply as a gesture of appreciation towards your customers or employees, you can count on A Spice Affair to leave your corporate clients or human resources impressed and wanting more!

All you have to do is fill out this form and we’ll get back to you shortly.

Yes of course, we accept pick-ups at our location :) Our address is in Lachine and we offer pick-ups Monday through Friday from 8am to 5pm. Place your order online and at check out, change the “ship to” option and select “Pick up” as the “Delivery method”. Once the order is ready for pickup, you will receive a notification. It usually takes up to 24 hours to be ready.

Yes, we love co-branding, but can also do private labels subject that certain MOQs are achieved. We have 8 different types of packaging in various materials, sizes, forms and shapes! We've worked with banks, universities, real estate agents, large and small corporations as well as gift basket companies to tailor products to their needs. We can co-brand or private label promotional gifts. Get in touch and inquire about our minimums and available packaging options!

All you have to do is fill out this form and we’ll get back to you shortly. Please give as much detail regarding your special request.

Yes, we’re always looking to grow our wholesale network. When you sign up, you will benefit from special discounts and exclusive access to the wholesale portal through your account.

Please submit your wholesale application here and we’ll contact you for the next steps!

Yes! We would be more than happy to help you with your project!

Our R&D department can help you create a new blend or simply provide one of our own in a type of packaging that will delight! We’re quick, versatile and put you as our priority at all times. Our facility is third-party audited, so you can rest well selling your newly branded, delicious seasonings knowing we’ve done all the hard food safety work!

Yes! We offer products in sizes ranging from 1 kg (2.2 lbs) all the way to 25 kg (55 lbs). Whether it’s for one of our own existing seasonings, your own recipe or even a brand-new concoction, our expertise in creating extraordinary natural seasonings is where we truly shine.

We’re equipped to handle large-sized orders and we’re happy to provide our food safety certifications along with everything QC/QA.

Get in touch and one of our specialists will work with you to achieve your objective.



SHELF LIFE & STORAGE TIPS

Generally, our products are best consumed within 2 years, but don't really expire.

Once opened, the potency/life expectancy will be affected by how you store the jar. If kept tightly closed, away from humidity and direct light, then you can use them for up to 2 years! Exposure to light may create discolouration over time. Shake your jar and see some of that colour come back to life!

Our seasonings don’t contain anti-caking agents (chemicals) so clumping may occur in some blends. Simply take any solid object such as a knife, a spatula, a spoon or a fork, and break down with a big smile, you are eating clean foods after all! You can also shake the jar hard enough to break down any clumping and restore the product to its original form.

Our jars have a lot (or batch) number on them that helps us identify when they were produced. Generally, our blends and products have a high turnover and are produced in quantities that don’t spend too much time in our storage or warehouse. This allows us to only produce what is needed in the short term, which allows the products to stay as fresh as possible.

Need to know when your jar was produced? Read the last 4 digits on your lot number as follows:

1st digit: YEAR ex. 2021 = 1, 2022 = 2

2nd-4th digit = DAY OF YEAR ex. 015 = January 15, 035 = February 4

Still not sure? Click here to contact us.

The ideal conditions to store spices and extend their life while preserving the flavour, colour, potency and fragrance is to keep them in airtight containers stored in dry, dark and cool place with limited exposure to sunlight (or other sources of light), moisture, and heat.

We do not recommend storing spices in the freezer. Freezing does not extend the shelf life of spices and humidity can cause the flavour of various spices to alter, which can accelerate loss of aroma and even lead to grow mould or bacteria. It will also greatly contribute to clumping and in some cases a total degradation of the product due to condensation on the glass jars.

Remember, humidity and moisture are spices #1 enemy!